Retail Area Leader I or II - Winston Salem & Point

Overview

The Retail Area Leader leads a group of branches and teammates assigned within a Region (approx. 14-27 branches) for the Retail Community bank to deliver on our purpose and achieve our sales and service goals. Responsible for continuous improvements in sales effectiveness of Retail/Small Business through sales leadership including coaching, counseling, feedback, reinforcement, and support of the Bank’s sales and credit cultures.

Ensures feedback for improvement is delivered across teams to support continuous improvement.

• Instill purpose, mission and values within retail and small business teams.
• Drive continuous improvements in sales effectiveness through sales leadership, coaching, counseling, feedback, reinforcement, and support of the Bank’s sales and credit cultures; ensure feedback for improvement is delivered across teams.
• Collaborate across lines of business impacting retail and small business clients (Mortgage Banking, Wealth Management, Investment, Insurance Services, and Payment Solutions) to achieve financial performance.
• Assist in managing retention, personnel management, facilities management, and product sales and service. For assigned branches, review monthly Average Balance Analysis, Detailed Income and Expense, and other management reports to ensure balanced financial performance of branch teams in key performance areas.
• Lead, coach and manage branch leaders to focus on responsibilities:
  Sales and service performance planning; identifying sales opportunities and achieving results; building branch teammate skill sets around sales effectiveness; delivering industry-leading service and transaction quality, operational soundness and proper risk management.
• Succeed in delivering retail and small business performance goals within the Region pertaining to growth, profitability and quality.
• Monitor area and branch effectiveness and progress toward service, sales, and other goals through financial and activity reports; identify gaps and develop plans to improve performance; ensure consistent execution of the Client Engagement Model.

• Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor’s degree or equivalent education and related training
  • Five years of financial services experience
  • 3+ years of leadership experience managing group locations and leaders
  • Strong interpersonal, sales and relationship management skills
  • Strong written and verbal communication skills
  • Demonstrated ability to provide group leadership and handle multiple priorities under time constraints
  • Sales execution and direct sales leadership experience
• Preferred Qualifications: Two years of commercial banking experience;
  Completion or enrollment in an established management or career development program

General description of available benefits for eligible employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division offering the position. Benefits include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation (prorated by hire date and status) and 10 sick days (prorated), plus paid holidays.

Details are available on the Benefits site. Depending on position and division, eligible for additional benefits such as pension plans, restricted stock units, and/or deferred compensation. As you advance in the process, you will learn more about benefits for non-temporary positions based on status, position, and division.

Equal Opportunity: Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classifications protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work.