Medical Malpractice Claims Manager

What We Offer

The Claims Manager is responsible for analyzing, negotiating and resolving claims, including professional and general liability, for all Novant facilities and physician practices. This is a Medical Malpractice Claims Manager Position.

Considering candidates in NC or SC, or willing to relocate.

This position will service Eastern NC and requires travel to the Raleigh and Wilmington areas a couple times a month.

• Frequent interaction with all Legal and Risk Management staff; senior leadership; department and unit directors; medical staff leadership;
  Novant physicians; outside defense counsel; insurance carriers, and staff.
• Coordinate investigation and analysis of incidents and legal claims filed against Novant physicians and entities; assist and supervise legal investigations related to Novant entities and physician practices.
• Review medical records and associated documents pertaining to incidents, claims and litigation.
• Obtain, review and analyze internal and external contracts and interfaces with internal and external counsel.
• Interview, coordinate and prepare all personnel and physicians involved in litigation.

• Education:
  • 4‑Year/Bachelor’s Degree, required.
  • Graduate Degree preferred (JD, MBA, MS in Nursing, Allied Health, or MHA).
• Experience:
  • Minimum of ten years in health‑care with five years in professional liability claims, required.
  • Medical malpractice claims experience, required.
• Licensure/Certification: P&C Adjustor licensure in the appropriate state or obtain a P&C Adjustor license within 1 yr of hire, required.
• Additional
  
  Skills:
  
  Knowledge of claims adjusting, insurance and medical malpractice defense essential; ability to successfully complete generic and department‑specific skill validation and competency testing; ability to handle stressful situations; a professional, poised individual with high energy and strong communication skills; documented experience investigating professional liability claims, managing depositions, mediations, trials, and negotiating settlements; experience with reserve setting and loss run management; management of outside legal counsel and approval of legal fees.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.