Onsite IT Support Technician

Job Title

Onsite IT Support Technician (Part time 3 days a week onsite Mon, Wed, Thurs)

9-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)

Onsite position in Winston Salem, NC

The Onsite IT Support role is responsible for day-to-day technology support at the Winston‑Salem facility. This includes desktop support, hardware lifecycle management, user assistance, and serving as local IT presence for corporate initiatives. The role focuses on keeping production and office users operational and minimizing downtime.

• Provide hands‑on desktop support for PCs, printers, peripherals, and shop‑floor systems.
• Troubleshoot user issues and resolve helpdesk tickets in a timely manner.
• Perform hardware replacements, including end‑of‑lease swaps and new equipment deployments.
• Serve as local ‘smart hands’ for corporate IT teams (network, server, security, etc.).
• Support badge systems, time clocks, label printers, and other plant‑specific systems.
• Assist with onboarding and offboarding processes in coordination with HR.
• Document site‑specific processes, configurations, and procedures.
• Communicate clearly with site leadership regarding IT issues and status updates.

• Day‑to‑day priorities are coordinated with site leadership to ensure production needs are supported.
• The position works closely with the Plant Manager and Facilities leadership on local issues and scheduling.
• Corporate IT provides direction on technology standards, projects, policies, and system architecture.
• The individual in this role is expected to balance site responsiveness with corporate IT requirements.
• Final hiring decisions and cultural fit evaluation are driven by site leadership, in partnership with Corporate IT.

• 3–5+ years of hands‑on desktop and end‑user support experience.
• Strong troubleshooting skills across Windows OS, hardware, and peripherals.
• Comfortable working independently in a production environment.
• Clear communicator with both technical and non‑technical staff.
• Ability to prioritize tasks in a fast‑paced manufacturing setting.

• Basic understanding of networking concepts.

A reasonable estimate of the pay range for this role is $25.00 - $30.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.

APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.