HVAC Technical Support - Off Tools
Listed on 2026-03-02
-
IT/Tech
Technical Support
HVAC Technical Support - Off the Tools Role
$55,000 - $58,000 + Relocation Package + Bonus + Training and Onboarding + Desk based role + Medical + Dental + Vision + Holidays + PTO + 401(k) + Fantastic Company Benefits
Winston-Salem, NC (Commutable from Greensboro, High Point, Kernersville, Lexington, Clemmons)
Are you a Service Technician or Field Service Technician working on HVAC or Refrigeration systems, ready to lay down your tools and pivot into a customer facing role with outstanding onboarding? Are you looking for an, office-based position where you can operate as a go-to-expert, retaining your technical expertise whilst working with some of the biggest names in the industry?
On offer is an excellent opportunity to transition off the tools and into a strategic, customer-facing role, with comprehensive training provided by seasoned support engineers and stable daytime shift, with no weekend work.
This company is a respected leader in their industry, known for its technical excellence and partnerships with major global clients.
In this role, you'll support customers by guiding them through technical issues, troubleshooting remotely, coordinating parts orders, and dispatching Service Technicians when needed. It's a desk-based position where your hands-on experience will be your greatest asset.
The role would suit a technician with HVAC maintenance or troubleshooting experience who's ready to move into a long-term, stable role with career development and less physical demand.
The Role:- Technical point of contact for customer support (phone calls, emails, SMS)
- Coordination and scheduling of Service Technicians and parts orders
- Office-based role with a weekday schedule.
- Prior experience in HVAC maintenance/troubleshooting
- Seeking expert training and long-term career development
- Ready to step off the tools into a more strategic, desk-based role
Reference Number: 268898
To apply for this role or to be considered for further roles, please click "Apply Now", or contact Ed Chandler at Rise Technical Recruitment.
We are an equal opportunities company and welcome applications from all suitable candidates.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).