Level One Help Desk

Our client, a leading technology organization, is seeking a Level One Case Management:
Help Desk to join their team. As a Level One Help Desk professional, you will be part of the IT support department supporting a dynamic team. The ideal candidate will demonstrate excellent communication skills, technical proficiency, and a customer-focused approach, which will align successfully in the organization.

Level One Case Management:
Help Desk

New York City, NY

$55.00

• Provide technical support to end-users via phone, email, and in-person interactions.
• Troubleshoot and resolve hardware and software issues on PCs, laptops, mobile devices, and peripherals.
• Manage and prioritize service requests using the Service Now ticketing platform.
• Deliver exceptional, white-glove support to C-suite executives and other staff members.
• Administer and manage mobile devices utilizing Mobile Device Management (MDM) and two-factor authentication tools.

• 3–5 years of experience in a helpdesk or technical support role.
• Proficiency with Windows OS and Office 365 troubleshooting.
• Strong problem-solving and troubleshooting skills across multiple devices.
• Familiarity with Service Now, MDM, and authentication tools such as 2FA.
• Excellent communication and customer service skills, with the ability to work independently and manage priorities effectively.

• Opportunity to work with a leading organization in the technology sector.
• Engage in a role that emphasizes customer service and technical expertise.
• Gain experience supporting high-level executives and diverse IT environments.
• Work in a collaborative and innovative team environment.
• Competitive hourly pay rate with potential for growth and development.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!