Enterprise Client Strategist

Enterprise Client Strategist - USA Eastern Time

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Protex AI is the AI Safety and Operations Intelligence Company. At Protex AI, we are at the forefront of AI‑driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top‑tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment.

Operating in 20+ countries, Protex is the go‑to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real‑time, AI‑powered insights.

The Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI. You'll guide clients from late‑stage sales through rollout, adoption, expansion, and ongoing optimization—translating their safety and operational goals into measurable platform outcomes. This role blends relationship management, project coordination, and commercial awareness. You're not a technical support rep, but you bring strong platform fluency and can remove blockers, align stakeholders, and connect adoption to business results.

You're curious, empathetic, and comfortable navigating ambiguity across complex organizations.

Reports to:

Director of Client Experience
Portfolio: 8–12 enterprise accounts, covering roughly $1.5–$3M+ ARR
Team context:
Part of a growing CS team with peers in similar roles across regions

• Time to Measurable Impact (TTMI):
  Target 60–90 days from user access date
• Net Retention Rate:
  Target 120%+ across your portfolio
• NPS:
  Target of 65+ across the team
• Client Health:
  Proactive account management with no unexpected churn
• Expansion:
  Identify and support expansion opportunities; partner with Commercial on pipeline

• Build trusted relationships with both site‑level operators and executive stakeholders.
• Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI).
• Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI.
• Know when to listen, lead, elevate, or step back; you’re attuned to organizational dynamics and protect trust in every interaction with preparedness and professionalism.

• Coach clients on using Protex AI to drive safety, operational, and cultural improvements.
• Maintain deep platform fluency to set realistic expectations and develop site‑specific usage strategies, platform configurations, reporting, and site investigations.
• Embed Protex into daily operations by aligning platform usage with client SOPs and workflows.
• Monitor usage, spot early signs of disengagement, and lead recovery efforts before they escalate.
• Escalate technical or product blockers with clear context so internal teams can act quickly.

• Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45‑day Time to Live target from device delivery to cameras connected.
• Coordinate multi‑site rollouts; keep stakeholders aligned and momentum steady with accountability.
• Identify and resolve workflow friction, client‑side or internal, before it becomes a blocker.

• Join late‑stage sales conversations to showcase the client journey and set realistic expectations.
• Partner with Commercial to align pilot scope with long‑term adoption and growth goals.
• Deliver value narratives that support expansion conversations and contract renewals.

You sit at the intersection of strategy, delivery, and growth. Across all partnerships, you drive timeline accountability while functional owners deliver on their expertise. Here’s how you’ll work…