Front Desk Coordinator Winston Salem

Job Details

• Job Title:
  
  Front Desk Coordinator
• Reports To:
  
  Front Desk Manager
• Schedule:
  
  9:00 am – 6:00 pm
• Salary: 30000 – 40000 USD Per Year
• Job Status:
  Full Time
• Post Date:
  February 2, 2026
• Valid Through:
• Job Code: FDFTWs

• medical
• dental
• health
• vision
• paid vacation

Educational Experience

• High School

A college degree in business administration or equivalent is preferred, at a minimum candidates are required to have a High School Diploma or GED.

• At least two years of training or experience in customer service and office work.
• Computer Proficiency (PC)
• Strong verbal and written communication skills
• Ability to work independently
• Medical Office 1 year (Preferred)
• Medical Receptionist: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

To oversee the Front Desk of the company, to assist with the production and viability of the whole group. One full-time position in Winston Salem office.

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept.
• This includes rescheduling within the same week when possible
• Enforcing DTA Arrivals Policy (“No show” and 24- hour cancellation policies)
• Ensuring referrals convert into evaluations with minimal delay.
• Tracking referrals
• Completing insurance authorizations and re-authorizations on time to prevent a lapse in therapy services
• Ensuring all services provided have full billing information obtained before service is rendered.
• Tracking Referrals
• Ensuring front desk collections are done fully and on time (same day of service).
• Assisting with marketing and public relations
• Maintain the reception area, keeping it clean and free of clutter
• Maintain an orderly & clean waiting area
• Ensure it is clean, chairs put away, etc.

• 86% or better arrival rate
• 5+ initial evaluations per week
• Five 5-star reviews each month from clients