Front Office Receptionist - Winston Salem, NC

Qual Derm Partners is the largest multi‑state, female‑founded and owned dermatology network in the U.S., serving 150+ locations across 17 states. We are committed to educating communities and healthcare professionals about skin health, prevention of skin cancer, and the importance of annual skin exams. Our mission is to provide comprehensive, proactive dermatologic care while ensuring timely access to all patients and creating a rewarding work environment for our providers and employees.

Location: Winston Salem, NC

Job Type: Full Time

The Front Office Receptionist will be responsible for accurate and timely patient registration using medical systems, verifying insurance coverage, and providing exceptional customer service to physicians, patients, family members, and all other medical professionals.

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Notes patient arrival in Practice Management System (EMR)
• Identifies patients by date of birth and name in the computer system and creates new accounts if the patient is not in the system
• Prepares necessary patient paperwork prior to the patient’s appointment
• Calls "No Show" appointments to reschedule, makes appropriate notations in the Practice Management System, and sends letters to patients when necessary
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
• Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment
• Reviews Practice Management System (EMR) for information that needs to be updated, works with patients to obtain updated information, and accurately enters information in the Practice Management System (EMR)
• Identifies payer sources, verifies insurance eligibility, financial status, and assigns the correct payor type. Verifies if prior authorization from insurance is required; notifies the Billing Department if required
• Responsible for keeping the reception area clean and organized
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check‑in/out
• Protects patients’ rights by maintaining the confidentiality of personal and financial information
• Maintains operations by following policies and procedures, and reports changes as needed
• Contributes to team effort by accomplishing related results as needed
• Routinely demonstrates superior customer service skills
• Answers the telephone in a timely and polite manner
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner
• Other duties as assigned by Practice Manager or Area Practice Manager

• High School Diploma required;
  Associates Degree preferred
• 1 year customer service experience in a healthcare office preferred

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company‑Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short‑term and long‑term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work‑related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

Qual Derm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full‑time basis.