Patient Service Representative Hospital PRN

Patient Service Representative Hospital PRN

Company: Atrium Health Wake Forest Baptist

Location: Winston‑Salem, NC

Employment Type: Part‑time (PRN)

Schedule: Varied Schedule

Pay Range: $22.00 – $22.00 per hour

• Registers or pre‑registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that require authorization, pre‑certification, or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged; requests upfront payment of deposits from responsible parties.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Position frequently requires walking between different areas. Must be able to push a wheelchair with a patient, maneuver through doors, ramps, and elevators, and respond quickly to medical stats and emergencies. Requires sitting for extended periods and the ability to lift 20‑50 pounds occasionally. Works in a fast‑paced environment with numerous interruptions.

• High School Diploma or GED required;
  Bachelor’s Degree preferred.
• Accurate spelling, attention to detail, and the ability to type 40 wpm.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third‑party reimbursement preferred.
• Excellent communication and customer‑service skills required.

• Base compensation listed within the pay range based on qualifications, skills, experience, and training.
• Premium pay such as shift, on‑call, and more based on role.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

• Paid Time Off programs.
• Health and welfare benefits including medical, dental, vision, life, and short‑ and long‑term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Operating in the Carolinas, Georgia, Alabama, Wisconsin, and Illinois, Advocate Health services nearly 6 million patients and participates in hundreds of clinical trials and research studies. The Wake Forest University School of Medicine serves as the academic core of the enterprise.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers a large graduate medical education program. Committed to equitable care, Advocate Health provides more than $6 billion in community benefits annually.

Fills critical short‑term vacancies in designated areas. Registers and interviews patients, completes pre‑admissions, and ensures information accuracy. Handles routine patient inquiries and issues, and works closely with other areas including departments and physician offices. Greets patients and processes them through to the appropriate area.