Patient Services Coordinator III

Overview

Be the Heartbeat of Exceptional Care at Novant Health

Position: Patient Services Coordinator III
Location: Winston-Salem, NC
Department: Orthopedic & Sports Medicine Clinic
Employment Type: Full Time, M-F 8:00a-5:00p / No Weekends / No Holidays

At Novant Health
, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator III
, you will play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors. The Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it’s sports injuries, joint replacements, or trauma recovery — you’ll help patients get back to doing what they love.

As a Patient Services Coordinator
, you’ll be the first point of contact for our patients, making a lasting impression with every interaction. You’ll:

• Greet and check in patients for orthopedic appointments
• Schedule follow-up visits and manage referrals
• Verify insurance and process patient registration
• Support providers and medical teams to keep clinic flow smooth and efficient

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  One year of clerical experience in a medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills:
  Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling appointments; excellent verbal communication; ability to work with changing priorities; strong organizational, problem-solving, and critical-thinking skills; ability to interact with individuals of all cultures and levels of authority; confidentiality; teamwork; initiative; basic medical terminology (training or work experience); high level of EPIC systems knowledge; familiarity with payor billing requirements;
  
  familiarity with coding requirements for the practice specialty.
• Additional skills preferred:
  Proficient in use of all computer software utilized in the practice.

• Newsweek's "America's Greatest Workplaces 2024" – 4 Stars, Novant Health Care Providers
• Recognized by Forbes as one of America’s Best Employers By State for 2022
• Becker’s Hospital Review:
  One of the nation’s 150 Best Places to Work in Healthcare
• Best Places to Work for Disability Inclusion by Disability:
  
  IN and the American Association of People with Disabilities
• Best Places for Diverse & Women Managers to Work by Diversity MBA Magazine
• Top ratings in patient safety from The Leapfrog Group
• Quality and safety recognition from CMS

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening 140447