Patient Services Coordinator IV

Overview

What We Offer

Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Novant Health Salem Surgical as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Position: Patient Services Coordinator

Location: Winston-Salem, North Carolina

Department: Novant Health Salem Surgical

Employment Type: Full Time, M-F 8:00a-5:00p / No Weekends / No Holidays

• Schedule surgeries and related appointments accurately and efficiently.
• Obtain insurance authorizations and verify coverage.
• Communicate with patients regarding surgery dates, instructions, and financial responsibilities.
• Maintain accurate records in the EPIC system.
• Coordinate with hospitals, surgical centers, and vendors as needed.
• Communicate efficiently between clinical, administrative, and surgical teams to ensure seamless workflow.

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Understanding of CPT and ICD9-CM coding processes. Excellent verbal communication skills. Ability to work with changing priorities. Excellent organizational, problem solving and critical thinking skills. Ability to interact with individuals of all cultures and levels of authority. Ability to maintain confidentiality.
  
  Ability to function as part of a team. Initiative. Basic medical terminology (knowledge obtainable through formal classes or work experience). High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity with coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Additional Features Of The Role

• Competitive benefits and generous PTO accrual (with a sellback option!)
• Retirement plus plan (effective day 1!) with up to 6% company match
• Full access to our Professional Development Program for continuing education funds

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening 139628