Financial Operations Recovery Process Specialist

Shift

Monday – Friday; 8:00am - 4:30pm EST

Virtual;
Alternate locations may be considered if candidates reside within a commuting distance from an office

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Financial Operations Recovery Process Specialist is responsible for providing technical direction, guidance and resources to associates on a day-to-day basis.

• Serves as a first line resource for financial operations associates for workflow and technical related processes.
• Provides operational training, assists associates by answering day-to-day technical questions, monitors inventory to ensure workflow remains uninterrupted, and handles complex case research and resolution.
• May review and monitor associates work for quality standards.
• Reviews department policy and procedure manuals for accuracy and works to ensure procedures and policies are accurate and complete.
• May research operations workflow problems and system irregularities.
• Assists with the development and testing of process improvement solutions and other operational improvements.

• Requires a BA/BS and minimum of 3 years related experience; or any combination of education and experience, which would provide an equivalent background.

• Previous experience in high-volume operations (claims, customer service, enrollment and billing) strongly preferred.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.