Academic Advising and Student Success Coach Team Lead

Position Summary

Winston‑Salem State University invites applications for the Academic Advising and Student Success Coach Team Lead. This senior‑level leadership role oversees Tier II and Tier III advising teams, ensuring proactive advising, early intervention, data‑informed practices, and alignment with the university’s student success framework.

• Maintain a caseload of students from entry through graduation and deliver individualized, strengths‑based advising and success coaching.
• Guide students in academic planning, major exploration, and goal setting; identify at‑risk students using early alert and predictive analytics.
• Connect students to campus and community wraparound resources and maintain accurate, confidential advising documentation.
• Conduct training, performance management, and supervisory support for direct reports and provide support to the Director of Academic Advising and Retention.
• Collect, analyze, and disaggregate student success data; use dashboards and analytics tools to monitor GPA, credit momentum, and degree progress.
• Collaborate with faculty, deans, and student support teams to align advising practices with retention and completion goals; create reports and presentations related to student success and academic outcomes.
• Engage in ongoing professional learning, institutional training, and professional associations to remain current on advising theory and student success practices.
• Serve on committees related to advising, retention, persistence, and work‑ready career transitions; model and promote a campus‑wide culture of care, collaboration, and accountability for student success.

• Conduct training and performance management for direct reports.
• Provide support to the Director of Academic Advising and Retention.
• Ensure high‑risk individuals receive immediate intervention and action plans are resolved.
• Stay abreast of the activities of each advising tier.

• Collect, analyze, and disaggregate student success data to identify trends, gaps, and opportunities for enhanced support of all caseloads within their tier.
• Use institutional dashboards and analytics tools to monitor GPA, credit momentum, and degree progress for targeted outreach.
• Collaborate with faculty, deans, and student support teams to align advising practices with retention and completion goals.
• Create reports, presentations, and strategic planning related to student success and academic outcomes.
• Implement improvements and assessment metrics for advising programs and communication campaigns.

• Engage in ongoing professional learning, institutional training, and other professional associations to remain current on advising theory and student success practices.
• Serve on committees related to advising, retention, persistence, and work‑ready career transitions.
• Model and promote a campus‑wide culture of care, collaboration, and accountability for student success.

• Oversee consistent implementation of intervention strategies across multiple caseloads.
• Review intervention data, persistence trends, and academic progress indicators to assess effectiveness.
• Coach advisors and success coaches on best practices for proactive advising, documentation, and intervention delivery.
• Ensure fidelity to institutional advising models, NACADA standards, and WSSU Student Success protocols.
• Identify patterns and trends that require adjusted or enhanced interventions.
• Report intervention outcomes and recommend continuous improvement strategies to leadership.

• Design and oversee advanced, multi‑layered intervention strategies for students with persistent or significant barriers.
• Facilitate cross‑functional collaboration with academic leadership, faculty, Enrollment Management, Student Affairs, and support units.
• Use aggregate data and predictive analytics to identify systemic gaps impacting retention and completion.
• Recommend policy, process, or structural improvements aligned with WSSU Student…