Professional Academic Advisor and Student Success Coach

Overview

Professional Academic Advisor and Student Success Coach I

Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at OHR
  . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call .

Classification Information

• Position Classification
  
  Title:
  
  Academic Advising Professional, Advisor/Coordinator
• FLSA:
  Exempt
• Position Class: 89672

Winston-Salem State University invites applications for the Professional Academic Advisor and Student Success Coach I, a frontline, student-centered role within University College and the Division of Student Success. The Division of Student Success has four openings for the Professional Academic Advisor and Student Success Coach I. This position is integral to the University's inaugural longitudinal advising and student success model, providing consistent academic advising and success coaching to students from enrollment through key academic transitions and, within the model, through graduation.

Grounded in NACADA Core Competencies, the Advisor and Student Success Coach I supports primarily first- and second-year students by fostering belonging, building self-efficacy, and promoting academic progress through proactive, learning-centered advising practices.

• Academic Advising and Success Coaching
  • Manage an assigned caseload of prospective, first-year, and second-year students, providing continuous advising support through key academic transitions.
  • Deliver individualized and group advising focused on course selection, general education requirements, major/minor exploration, and long-term academic and career planning.
  • Conduct strengths-based academic coaching sessions that support goal setting, time management, academic skill development, and self-advocacy.
  • Interpret and communicate university policies, procedures, and academic requirements related to enrollment, progression, and graduation.
  • Audit student academic records, evaluate degree progress, review transcripts, and advise students on appropriate academic actions.
  • Monitor student registration, academic performance, and progression to identify barriers to success and facilitate proactive intervention program with tier leadership.
  • Maintain accurate, detailed, and confidential advising documentation in institutional systems.
• Retention, Persistence, and Wraparound Support
  • Serve as a primary point of connection for students by coordinating referrals to tutoring, counseling, career development, financial literacy, wellness, and other campus or community resources.
  • Monitor retention, persistence, and graduation trends within the assigned caseload and provide targeted outreach to students in need of additional support.
  • Coordinate and deliver timely communications related to course scheduling, academic deadlines, core requirements, and student success initiatives.
  • Support students participating in academic recovery, readmission, or academic improvement programs by providing structured advising and retention services.
• Data, Systems, and Continuous Improvement
  • Utilize student success platforms, early…