Customer Service Representative

Brown & Brown is Seeking a Property Casualty Customer Service Representative to join our growing team in Greensboro, NC
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The purpose of the customer success representative (CSR) is to provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.

• Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto , billing, payments, or any other service-related matters.
• Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
• Provide an exceptional customer experience.
• Document renewal, sales, and insurance operations compliance documents into the agency management systems.
• Attend internal and client meetings, as needed.
• Follow agency guidelines, policies, and procedures.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology

• Property & Casualty Producer Insurance License in good standing

• 2+ years of customer service experience in the insurance industry
• Comprehensive knowledge of commercial property, general liability, auto liability, workers compensation and umbrella liability coverages
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
• Experience handling commercial account renewals, service needs, and customer escalations
• Experience handling policy endorsement requests, certificates of insurance and Auto IDs
• Experience handling payments or billing questions