Administrative Support Associate II, Surgery

Position Details

• Department: 02400 WFBMG University Group Practice: WFBMC Main - Surgery
• Status: Full time
• Benefits Eligible: Yes
• Hours Per Week: 40
• Schedule Details: day
• Pay Range: $21.85 - $32.80

Under general supervision, the Administrative Support Associate II assists in a variety of moderately complex administrative matters for a department/program/clinic. Maintains cooperative working relationships and an open line of communication with other departments and members of the Medical Center. Resolves problems to improve customer service. Assists with the organization of the leadership's time and maintains accurate schedules. Additional responsibilities include compiling information, creating spreadsheets, drafting communications and preparing written documents using Microsoft Word, Excel and other programs.

High school diploma or GED equivalent required and one year of related experience. Associate's degree preferred.

• Maintains leadership's or departmental calendar(s). This includes making appointments, arranging meetings, scheduling departmental activities, and arranging travel. Makes arrangements for facilities and audiovisual equipment as needed. Facilitates operational details of department/program/clinic.
• Responsible for screening and referring callers, taking messages, and routing calls according to procedures. Uses organizational familiarity and discretion to address concerns and escalates to direct supervisor as needed. Provides detailed responses to information requests about programs and activities.
• Prepare routine to moderately complex correspondence, agendas, proposals, course materials, schedules, articles, meeting minutes, reports and other materials. Reviews materials for accuracy and correct format.
• Provides requested information for special reports/projects by researching files and records, retrieving stores data, compiling data, organizing and presenting information in a usable format, such as graphs, tables and charts.
• Assists with business-related financial duties such as tracking accounts, producing financial reports, and providing budget preparation support.
• Prepares, processes and maintains office operational records, such as payroll, purchasing and requisitions.
• Organizes work activities to ensure completion on time.
• Resolves problems to improve customer service.
• Creates and maintains accurate files.
• Facilitates departmental communication.
• Maintains inventory and supplies for department/program/clinic.
• Performs other related duties as assigned.

• Excellent oral and written communication skills
• Proficient use of Microsoft Office
• Strong organizational skills with attention to detail
• Ability to work well with numbers and statistics
• Strong customer service skills
• Ability to maintain confidentiality

Clean, well lit, comfortable, office environment. May be subject to interruptions.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work.

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois;
Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.