Administrative Support Associate

Position Classification Title Administrative Support Associate FLSA Non-Exempt Position Class 10421

Position Overview

Position Summary

Join the Ramily! The Office of Parking and Transportation at Winston-Salem State University is seeking an Administrative Support Associate.

The Administrative Support Associate acts as the first point of contact for the Parking and Transportation Office and reports to the Director of Parking and Transportation. This is a public-facing position, providing excellent customer service and critical information to students, employees, and visitors regarding parking services, availability, and pricing. The Office of Parking and Transportation at WSSU is responsible for Campus Shuttles, parking permits, and enforcing university and government parking rules and regulations.

Responsibilities of the Administrative Support Associate include:

* Respond to customer inquiries in-person, and via email and phone, maintain a professional and calm demeanor, providing excellent customer service and clear information

* Answer questions regarding services, availability, and rates, and provide information about special offers and packages

* Answer questions regarding parking regulations, policies, and enforcement policies

* Provide excellent customer service when handling complaints and explaining violations, listening with empathy and remaining calm in order to de-escalate interactions with upset customers

* Maintain knowledge of current local parking laws and ordinances, vehicle registration laws, and safety standards

* Remain up-to-date on weather conditions and other potential traffic and parking hazards and conditions

* Report incidents, relay information, and communicate important information with other parking personnel using a two-way radio

* Maintain cash handling training and other required training and certifications as necessary

* Process and confirm transportation reservations through phone, email, and online systems

* Assist customers with modifying or canceling existing reservations, and resolve issues with bookings or payments, including complaints and discrepancies

* Process payments and financial transactions related to bookings, citations, and permits

* Coordinate with other departments as necessary to communicate reservation details and ensure smooth service

* Arrange student appeals court and provide information for students' testimony regarding citations

* Maintain accurate records of all daily activities including financial transactions and transportation reservations in 25

Live and T2 Systems

* Maintain accurate records and perform data entry of parking tickets issued, citations issued, and payments received

* Perform data entry and maintain accurate records of vehicle registrations and violations

* Ensure accuracy and detail in records of traffic violations, and accurately document vehicle details, location, time, and violation codes.

Primary Function of Organizational Unit

Business and Auxiliary Services is a support unit providing essential services to students, faculty, staff, parents, and visitors. Business and Auxiliary Services is comprised of the University self-supporting entities. The strategic goal of Business Services encompasses achieving operational excellence, generating revenue, and providing outstanding customer service.

Organizationally, Business and Auxiliary Services resides in the Division of Finance and Administration. The department serves a vast and diverse customer-base that consists of seven functional units:
Dining Services, Bookstore, Conference and Institutes, Post Office, Parking and Transportation, Passport, Reprographics Services, and Ticket Office.

Position Information

Position Number 610634 Competency Level Contributing Working Position Title Administrative Support Associate Building and Room No.

Anderson Center - Modular Unit

Work Hours:

From [time] to [time] on [days] of [week] 8:00AM - 5:00PM
- Monday
-Friday, occasional weekends and events Hours per week 40 Months per year 12 Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12

DHR Assigned Fields

FTE 1

Requirements and Preferences

Position required to work during periods of…