Senior Program Manager

Overview

Job Summary: The Senior Program Manager leads the implementation and continuous improvement of clean energy programs that advance VEIC’s mission, performance goals, and strategic priorities. This role manages a high volume of complex program activities and is accountable for ensuring strong results through expert project management, operational execution, and cross-functional coordination. Senior Program Managers balance day-to-day program delivery with strategic contributions, stakeholder engagement, and team collaboration.

They translate big-picture goals into actionable work plans, drive execution with efficiency and ownership, and support teams through mentorship and knowledge sharing.

Location: This is a hybrid position, and the ideal candidate will be located in Vermont.

• Program Performance and Budget Management
• Lead day-to-day implementation of complex or high-impact programs, ensuring delivery of performance goals, exceptional customer experience, and continuous operational improvement.
• Manage substantial program budgets, including forecasting, variance analysis, and strategic use of resources to drive outcomes.
• Apply advanced project management skills to organize, execute, and adapt program activities in alignment with evolving priorities.
• Translate strategic direction into actionable work plans, timelines, and milestones that guide team execution.
• Develop and document program-specific procedures and workflows to support effective execution, scale, and alignment with evolving program needs.
• Monitor and interpret performance data to make timely decisions, address emerging risks, and continuously improve outcomes.
• Cross-Functional Collaboration
• Partner with internal teams (e.g., engineering, marketing, customer support, account management, and data analytics) to ensure aligned and effective program delivery.
• Exchange data and feedback across teams to inform outreach strategies, engagement tactics, and continuous program improvement.
• Participate in cross-functional projects and working groups to develop, test, and refine operational systems and processes.
• Customer and Stakeholder Engagement
• Serve as a point of contact for external stakeholders, including program participants, trade allies, and community partners.
• Respond to complex or escalated customer issues with professionalism and accountability.
• Gather and interpret feedback to inform program improvements and support customer satisfaction.
• Team Collaboration and Mentorship
• Collaborate closely with Program Managers, Program Specialists, and Program Coordinators to ensure seamless operations and strong team performance.
• Provide informal mentorship and peer coaching to build team capacity and shared knowledge.
• Share lessons learned and best practices to enhance team effectiveness and foster a culture of continuous improvement and shared success.
• Compliance, Evaluation, and Reporting
• Ensure program operations comply with regulatory, contractual, and organizational requirements, including documentation, data integrity, and audit readiness.
• As the program lead, conduct program evaluations, including data analysis, stakeholder input gathering, and preparation and delivery of final presentations and documentation.
• Prepare and contribute to internal and external reporting, including performance updates, insights, and success stories.
• Other duties as assigned.

• Strong personal commitment to the mission, vision, goals, and values of VEIC.
• Minimum of six years professional experience in program or project management, Bachelor’s degree or equivalent in related field, or equivalent combination of education and experience.
• Proven ability to manage complex, high-volume programs with accountability for performance, budget, and customer outcomes.
• Advanced project management capabilities, including planning, delegation, prioritization, and issue resolution.
• Strong analytical skills with the ability to use performance data to inform decisions, assess progress, and adjust tactics.
• Excellent collaboration and communication skills with both internal teams and external partners.
• Ability to mentor peers, share knowledge, and…