Customer Support Specialist

Minnesota - Winona
55 Franklin Street
Winona, MN 55987, USA

The primary purpose of the Customer Support Specialist position is to coordinate customer account information among sales, mill operations (as assigned), transportation, and corporate office functions. In addition, the CSS will provide customers maximum service consistent with costs, by accurately processing orders and by ensuring delivery of product as requested. Satisfying the customers service needs takes precedence over all other responsibilities to ensure compliance with all applicable legal and regulatory requirements in accordance with established company policies and procedures while maintaining the highest levels of safety, quality, and productivity.

This position requires an individual who enjoys a high energy, high output work environment and thrives on teamwork.

• Provides day to day administration and support of sales group, as well as functions as a liaison between field sales, territory sales and internal operations.
• Call for and process spot contracts as needed, Wheat Flour orders, Seeds & Grains orders from customers in a timely and efficient manner, where appropriate, positioning the orders in the mill schedule and confirm to the customer the ship or delivery date that can be met.
• As needed, will support existing contracts including: rollovers, cancellations, maintaining contract balances (debits/credits), databases and reports (shipped not invoiced, not applied contracts)
• Work in close coordination with the Customer and Sales Support Manager, and when appropriate the Sales Representative, informing the business unit on relevant developments pertaining to orders and flour contract position. It is important to the success of the business that sales personnel and customer service function as a team.
• Notify customers in advance of any changes in product, volume or delivery schedule.
• Create, document, and manage customer CERTs, Returns, and Rebills.
• Coordinate the customer’s needs with our ability to ship. This service is the focal point of inquiries which require immediate action and follow up with problems pertaining to product availability, shortages, and invoicing.
• Communicates documents to customers for orders requiring special documentation or processing.
• Update and maintain customer contact information in AX for Sales Order Confirmations, BOLs, and Traffic demographics.
• Works with the Customer and Sales Support Manager and Sales Rep to process information relative to customer rejections and problem shipments into the appropriate reports, databases, email, etc.
• This job has a broad base of duties and a widely fluctuating workload. This position is one of high visibility due to daily contact with customers, sales and mill office and production personnel.
• Performs other related duties as required and assigned.

• Support Logistics as needed, notifying customers in advance of any changes in product, volume or delivery schedule.
• Communicates customer contract balances to customers via phone, fax, or email at intervals dictated by customer’s needs.
• Back up to the Customer and Sales Support Manager as needed.
• This job has a broad base of duties and a widely fluctuating workload. This position is one of high visibility due to daily contact with customers, sales and mill office and production personnel.

Primarily, taken care of on one shift; however, extra hours are put in as the need arises.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma with one or more years related experience and/or training.
• Must be able to type with ability to utilize computer programs including word processing, performance appraisal program, spreadsheet applications such as Lotus, and DBC and be able to utilize the e‑mail system.
• Proficiency in Word, Excel, Power…