Desktop Technician Help Desk Field Support DeForest WI Onsite

Job Description

Arthur Grand Technologies () is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long‑lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years.

We are a minority owned staff augmentation and technology consulting company.

To keep our valued employees engaged in challenging, interesting work, offer market‑relevant benefits, and provide continued opportunities for professional growth.

• Provide on‑site technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems and network peripherals.
• Diagnosing and resolving technical issues promptly and efficiently.
• Support end‑users by providing training and guidance on using IT systems.
• Implement and follow IT policies and procedures to ensure compliance.
• Maintain detailed records of technical issues, solutions, and maintenance activities.
• Collaborate with other IT staff to ensure holistic support for the IT infrastructure.
• Upgrade and repair hardware and software systems as necessary.
• Travel to location to provide technical support on‑site.
• Troubleshoot network and server issues with relevant teams.
• Work on user tickets and resolve on Priority.
• Troubleshoot on all devices at the site and working with relevant teams on upgradation.

• Associate degree in Information Technology or related field preferred.
• Experience in IT support or a similar technical role.
• Strong understanding of computer networks, hardware, and software.
• Proficiency in diagnosing and troubleshooting technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.

• Hardware troubleshooting
• Software installation
• Network configuration
• Technical support
• Customer service
• Problem‑solving
• Time management
• Communication
• Windows and Mac OS proficiency
• Basic cabling knowledge

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets).

All your information will be kept confidential according to EEO guidelines.

Arthur Grand Technologies

Please send your resume for immediate consideration.