Duty Manager Passenger Service YWG

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.

This role efficiently and profitably manages and directs passenger service activities by providing a safe and productive working environment for a range of ground handling services to its customers and staff alike.

• Ensure compliance with all Swissport's corporate and airline safety and security procedures to meet/exceed regulatory standards.
• Efficient Resource Planning (manpower, equipment) and managing scheduling.
• Maintain good relations with customers and airport authorities.
• Provide support to front‑line staff and management. Resolve issues on time.
• Coach and train all employees to improve operations effectively.
• Ensure workforce adherence to company policies and procedures.
• Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc…
• Administer new hires, recalls, terminations, and changes via the Dayforce system.
• Maintain, monitor, and report on agreed key performance indicators (KPIs).
• Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
• Responsible for Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries, aircraft, and equipment damage.
• Ensure senior management is promptly informed of important issues, such as flight irregularities.

• Minimum 3 years of passenger service supervisory experience.
• Excellent English verbal and written communication skills.
• Excellent knowledge of passenger service Operations.
• Must be able to obtain and maintain Transport Canada Security background check.
• Strong organizational and multi‑tasking skills.
• Leadership ability – demonstrated through previous supervisory experience.
• Customer focus and quality awareness.
• Ability to deal with conflict and escalated situations under pressure and tight deadlines.
• Valid Driver’s License and bondable.

• Extended benefits program.
• Paid training.
• Yearly bonus plan.
• Free airport parking.
• Possibility of advancement – we encourage internal career development.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at  to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!