Duty Manager Passenger Service YWG
Job in
Winnipeg, Manitoba, Canada
Listing for:
Swissport International AG
Full Time
position
Listed on 2026-03-10
Job specializations:
-
Transportation
Airport Staff & Aviation Operations
-
Management
Airport Staff & Aviation Operations
Job Description & How to Apply Below
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
Job Summary
This role efficiently and profitably manages and directs passenger service activities by providing a safe and productive working environment for a range of ground handling services to its customers and staff alike.
Job Responsibilities
Ensure compliance with all Swissport's corporate and airline safety and security procedures to meet/exceed regulatory standards.Efficient Resource Planning (manpower, equipment) and managing scheduling.Maintain good relations with customers and airport authorities.Provide support to front-line staff and management. Resolve issues on time.Coach and train all employees to improve operations effectively.Ensure workforce adherence to company policies and procedures.Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc...Administer new hires, recalls, terminations, and changes via the Dayforce system.Maintain, monitor, and report on agreed key performance indicators (KPI's)Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.Responsible for Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries, aircraft,t and equipment damageEnsure senior management is promptly informed of important issues, such as flight irregularities.Qualifications and Competencies
Minimum 3 years of passenger service supervisory experience,Excellent English verbal and written communication skills,Excellent knowledge of passenger service Operations,Must be able to obtain and maintain Transport Canada Security background check,Strong organizational and multi-tasking skills,Leadership ability- demonstrated through previous supervisory experience,Customer focus and quality awareness,Ability to deal with conflict and escalated situations under pressure and tight deadlines,Valid Driver’s License and bondable.What We Offer:
Extended benefits program.Paid training.Yearly bonus planFree airport parking.Possibility of advancement – we encourage internal career development.
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