Customer Service Agents; CSA’s

Air Transport Cargo Handlers

Posted Monday, November 10, 2025 | Expires Monday, November 24, 2025

• Drive and operate ramp‑servicing vehicles and equipment
• Position passenger loading stairs and operate aircraft cargo doors
• Marshal or tow aircraft to gate positions for passenger boarding and deplaning and for loading and unloading of cargo
• Load, unload and sort passenger baggage and/or freight from aircraft and trucks according to security regulations
• Transport freight between aircraft and airport warehouse
• Receive, count, tag and weigh all incoming freight
• Use the Amelia Cargo System to arrive, depart, allocate, manifest and create consignments
• Daily inventory of consignments within the warehouse
• Notify customers of inbound freight for pickup within the warehouse
• Organize the warehouse to ensure all freight is stored in the appropriate areas
• Provide a daily on‑hand report of all cargo shipments in the warehouse
• Answer customer inquiries via email/phone/in person, regarding any cargo questions/concerns
• Prepare freight for transport while adhering to all Calm Air’s policies and procedures
• Provide exceptional customer service and answer all emails in a timely manner
• Complete regular training via Calm Air’s online training platform and ensure it is kept up to date
• Use the Calm Air scanning software for cargo and baggage‑related functions
• Check coolers and freezers daily to ensure they are operational
• Aircraft de‑icing
• All other duties as assigned

Shift work is required and may include mornings, afternoons, evenings and weekends.

• High school diploma or general education degree (GED) is an asset
• Ability to read and write, basic math skills
• Ability to effectively communicate orally and written
• Criminal reference check
• Excellent listening skills with the ability to follow direction
• Ability to lift 50 lb
• Valid driver’s license Class 5F
• Previous experience and knowledge in warehousing, receiving and inventory control is considered an asset
• Ability to obtain and maintain AVOP pass as per Transport Canada rules
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut language is considered an asset

Calm Air – Baker Lake, NU, 1 Hwy 10, Baker Lake, Nunavut, Canada

Posted Tuesday, November 4, 2025 | Expires Monday, November 17, 2025

• Provide curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
• Make and change flight reservations in the computerized reservation system
• Check in passengers and their baggage
• Calculate and charge any additional fees if applicable
• Issue boarding passes, itineraries and seating assignments as necessary
• Assist pre‑boarding passengers to ensure safe movement to and from the aircraft
• Provide information on fares, flight schedules and routes in person or over the telephone
• Facilitate the safe movement of passengers between aircraft and terminal buildings
• Other duties as required

Shift work is required and may include mornings, afternoons, evenings and weekends.

• High school diploma or general education degree (GED) is an asset
• Ability to learn a computerized reservation system
• Basic computer skills (Word, Excel, Office)
• Knowledge of an airline’s operations is an asset
• Must have exceptional customer service skills
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification
• Must be able to attend and complete initial Ground School Training
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut language is considered an asset

Calm Air – Baker Lake, NU, 1 Hwy 10, Baker Lake, Nunavut, Canada

Posted Thursday, October 30, 2025 | Expires Monday, November 17, 2025

• Inventory receiving and shipping of all parts and material as required, including pickup and delivery of supplies for internal bases
• Prepare and track Ground Service Equipment parts and requests from offsite mechanics
• Work with relative vendors to fill work orders with new…