Fleet Services Specialist

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Job Description

You belong at Day & Ross.

Fleet Services Specialist
Full-Time
Winnipeg, MB

The Fleet Services Specialist is responsible for overseeing and managing the performance of Brokers and their trucks on a daily and long-term basis, including engagement, retention and Broker relations.

• Ensure company, brokers, and drivers adhere to broker agreements, SOPs, safety requirements including driver speed, HOS violations, and work with Compliance to monitor MVI and MMR.
• Work with the company and brokers to resolve issues, holding all parties accountable to their responsibilities while maintaining broker engagement and satisfaction.
• Address brokers’ and drivers’ concerns; focused on maximum profitability for their units.
• Manage miles on each truck to ensure productivity targets and company standards are met including hired contract obligations such as team trucks running as team US trucks running in the USA.
• Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs.
• Manage Brokers and driver time off, updating time away and time ready in the system.
• Support recruiting department on new hires, job requests, interviews, and onboarding.
• Ensure new units/drivers are set up with expected equipment (satellite and camera), documents in hand, apps, drivers and decals started and up to D&R standards.
• Conduct Orientation for new drivers/brokers as required.
• Work closely with the safety team on driver training and safety-related concerns as identified.
• Proactively manage At Risk drivers and Brokers to correct issues before they leave.
• Post and award new schedules for given areas following the scheduled assignment policy.
• Manage/sustain compliance with random drug tests monthly.
• Work with brokers on statement issues, missed payments and related concerns.
• Work with drivers regarding payment concerns or disputes on irregular duties such as working time or customer detention.
• Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed.
• Other related duties as may be required.

• Completion of secondary education preferred
• Post-secondary training in logistics or business, an asset
• A suitable combination of education and experience may be considered
• Previous transportation, operations or customer service experience is preferred
• Proficient in MS Outlook, Excel & Word; experience with Truckmate, an asset; ability to learn new programs
• Strong communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations.
• Troubleshooting and problem solving skills; the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong team and customer service focus; negotiation and conflict resolution skills
• Demonstrated ability to build and maintain relationships

our Careers page at .

If you’re chosen for the role, you’ll be asked to provide references and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions.

We believe our people are our greatest strength. We’ve been recognized as one of Canada’s Best Managed Companies and a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. We are committed to ensuring equal access and participation for people with disabilities and meeting accessibility requirements under Accessible Canada Regulations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Truck Transportation

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