Manager of Residential Support Services – Daytime

Manager of Residential Support Services – Daytime

Jan 8, 2026

Employment Opportunity:
Manager of Residential Support Services – Daytime

The West Central Women’s Resource Centre (WCWRC) provides services and programming to women, gender diverse people and their families in the West Central neighbourhood of Winnipeg. WCWRC is women centered and practices empowerment, inclusion, harm reduction, multi-level, and community economic development philosophies to support women experiencing poverty, homelessness, mental illness, violence, substance use or participating in sex work.

The West Central Women’s Resource Centre is committed to inclusion and equity and strives to ensure that our staff team reflects the diversity of the community we serve. Persons with relevant lived experience, Indigenous peoples, Black people and other people of colour, persons with disabilities, persons of minority sexual orientations, gender identities and expressions are encouraged to apply and will be prioritized.

We are committed to removing barriers to employment that are faced by groups that have been historically, persistently and systemically marginalized and encourage (but do not require) members of these groups to self-identify as such in their cover letters.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please contact us and we will work with you to meet your needs.

Reporting to the Director of Residential Support Services, the Manager of Residential Support Services will support and supervise front‑line staff in our new residential supportive housing program, ensuring community members who are transitioning to permanent housing receive wrap‑around supports and resources that are culturally appropriate and person‑centered. Direct reports include Case Workers, Cultural Support Workers, and Life Skills Workers.

The Manager of Residential Support Services is responsible to and will be supervised by the Director of Residential Support Services. To ensure appropriate accounting of hours worked, completed timesheets are to be submitted bi‑weekly, by payroll date, to the Director of Residential Support Services. To enhance the staff team and to be accountable to one another, attendance at staff meetings, program meetings, and trainings is required.

Start Date: ASAP

Salary: $31‑34/hour, 6% vacation pay, plus a benefits package and matched RSP after 3 months

Time requirement: 75 hours every two weeks

• Act as direct supervisor for direct service staff in the residential supports department; this includes assisting with hiring, providing ongoing feedback and skill development, and performance management
• Ensure staff are meeting all the requirements of their program and that programming reflects WCWRC philosophies
• Support staff to resolve participant conflicts in the Centre according to our guiding values, policies and procedures

• Work with program staff and Director to develop and deliver residential wrap‑around supports and access to resources to folks transitioning into permanent supportive housing
• Support the Director in providing ongoing review of program
• Support Cultural Support Worker and Life Skills Worker to deliver programming that is relevant to communities, culturally safe, and builds on the gifts and skills of community members
• Promote programs and ensure outreach material is current and relevant
• Support with the development of policies and procedures for the new program, in collaboration with other WCWRC staff

• Work with direct service staff in supporting participants referred to the Residential Support Services Program through the Your Way Home Strategy and ensure they follow WCWRC intake procedures
• Support participants experiencing crisis, which may include struggling with complex trauma resulting from experiences such as family breakdown, violence, addiction, mental health, incarceration, child welfare involvement, gang involvement, etc. Provide trauma‑informed supports,…