Keyholder, Retail

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country.

If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!

We have an exciting opportunity to join the Kiehl’s family as a Kiehl's Skin Pro. This position is responsible for providing superior customer service and develop customer relationships that will result in repeat business.

Why Kiehl’s:

Monthly sales bonus potential on top of hourly base wage

Clear career growth opportunities

As a Kiehl’s Keyholder you will:

Responsible for opening/ closing the store

Deliver Best- in-class experience to customers

Identify clients’ needs and goals and assist them in finding and selecting appropriate products.

Be able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques.

Maintain client relations through follow-up calls and emails.

Inform the clients regarding product prices and if there are any special offers available.

Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling and cross-selling.

Maintain the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability.

Regularly attend all scheduled shifts

What do you need to succeed:

Retail and/or cosmetic experience preferred

Analytical skills

Basic computer skills

Must be willing to work flexible hours including nights and weekends

Must be 18 years or older

Physical Environment:
Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

English mandatory, second language an asset.