Services Lead, Stores

Job : 280673
Store Name/Number: MB-St Vital (0566)
Address: 1225 St Mary's Road, Winnipeg, MB R2M 5E5, Canada
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As a Services Lead, you will support all departments on the sales floor within a specific Sephora location. Departments include Skincare, Sephora Collection, or Fragrance or a combination of these. You will ensure that all team members execute Sephora’s selling model and provide outstanding client service so the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling model. Be aware of the store’s sales performance and opportunities, ensuring that department-specific team members are aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring merchandising concepts and visuals meet company standards and keep the sales floor at the highest level. Execute animations and updates as needed.
• Passionate about Clients. Regularly act as Manager on Duty, engaging with staff and clients at the front of the store whenever possible.
• Entrepreneurial Spirit. Understand store sales performance and business opportunities. Ensure proper zoning on the front to support client needs. Adjust staffing levels as needed.
• Talent Champion. Participate in interviewing as needed for the world team.
• Employee Engagement. Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong client service skills.
• You have effective time management and problem-solving skills.

The compensation ranges between CAD $20.80 – CAD $24.45/hr
. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives. The final pay offered will depend on qualifications and experience.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our recruitment transparency, we use Artificial Intelligence (AI) technologies to assist in initial screening and evaluation.