Assistant Restaurant Manager - Hospitality Leadership

Job Summary

Tim Hortons is seeking a highly motivated and people-focused Assistant Restaurant Manager – Hospitality Leadership to support daily restaurant operations while delivering exceptional guest experiences. This role is ideal for a hospitality professional who thrives in a fast-paced environment, leads by example, and is passionate about team development, operational excellence, and brand standards. The Assistant Restaurant Manager works closely with the Restaurant Manager to ensure consistent quality, efficiency, and a welcoming atmosphere for every guest.

• Support the Restaurant Manager in overseeing daily operations, including service, food quality, cleanliness, and safety

• Lead, coach, and motivate team members to deliver outstanding customer service aligned with Tim Hortons brand values

• Assist with staff scheduling, shift planning, and labor optimization to meet business demands

• Ensure compliance with food safety, health, and hygiene standards at all times

• Monitor inventory levels, assist with ordering, and minimize waste and shrinkage

• Handle guest feedback and resolve issues professionally to ensure customer satisfaction

• Support hiring, onboarding, training, and performance management of team members

• Analyze sales performance and operational metrics to support continuous improvement

• Step in as acting Restaurant Manager in their absence when required

• Strong leadership and interpersonal skills with a hospitality-first mindset

• Excellent communication and customer service abilities

• Ability to manage multiple priorities in a high-volume environment

• Solid understanding of food service operations and guest experience standards

• Basic knowledge of inventory control, cost management, and labor planning

• Proficiency in using point-of-sale (POS) systems and basic reporting tools

• High level of integrity, accountability, and professionalism

• Minimum of 2–4 years of experience in quick service restaurants (QSR), hospitality, or retail operations

• Prior supervisory or assistant management experience preferred

• Proven experience leading teams and supporting operational goals

• Full-time position

• Flexible schedule including mornings, evenings, weekends, and holidays as business requires

• Shift-based work aligned with restaurant operating hours

• Strong understanding of hospitality leadership and team engagement

• Ability to train, coach, and develop team members for long-term success

• Sound decision-making and problem-solving skills

• Ability to work under pressure while maintaining service quality

• Knowledge of health, safety, and food handling regulations

• Physical ability to stand for extended periods and perform operational tasks

• Competitive salary and performance-based incentives

• Opportunities for career growth and internal promotion

• Comprehensive training and leadership development programs

• Employee meal discounts

• Supportive and inclusive team culture

• Health and wellness benefits (as per location and eligibility)

At Tim Hortons, we are more than a restaurant—we are a community. Joining our team means becoming part of a globally recognized brand built on quality, warmth, and guest satisfaction. We invest in our people, promote from within, and provide a supportive environment where your leadership skills can grow and make a real impact.

Interested candidates are encouraged to apply by submitting their updated resume through the Tim Hortons careers portal or via the designated recruitment platform. Shortlisted candidates will be contacted for the next steps in the selection process.