Project Manager, Technical Support

. At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
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* Reports to:

** Client Services Manager
** About the Position:
**** Contract | On-site
** The Project Manager role specialize in providing technical support and consulting to clients in a particular industry or industries.  This position will deal with all aspects of client services on a proactive and problem-solving basis.
** Specific Responsibilities:
*** Maintain familiarity with regulations/industry-specific needs and developments in clients’ industries;
* Adhere to ALS Client Service Guidelines as provided in the Client Service Manual and National and Local Standard Operating Procedures including Quality procedures;
* Remain current on developments in clients’ industries;
* Receive and respond to client calls, e-mails and requests within timeframe outlined in the client service manual or in the timeframe requested by client;
* Provide technical advice regarding analytical programs, tests, sampling, sample handling, prices and testing requirements;
* Prepare, review and approve data reports and invoices;
* Track client projects on the LIMS system and provide status updates to the lab manager or clients when requested;
* Immediately after login, review chain of custody /analytical request forms received in login and modify login requests if required so that the laboratory performs the proper test;
* Prepare, issue, and follow up of higher quotes
* Review, approve, and transmit data reports and invoices, including any custom client specific uploads and/or transmissions (EDDs, invoices, Watertrax, etc....);
* Receive and upload sublet reports
* Maintain communication with laboratory staff on turnaround times and relay appropriate information to clients;
* Assess client needs, formulate technical approaches, and assist with proposal preparation and client sublet requirements;
* Arrange and administer special project/business development initiatives;
* Work with the Client Services Manager and Lab Manager to evaluate new work opportunities and plan for their implementation;
* Meet with clients on a regular basis as per goals set out by ALS management;
* Communicate information relative to customers, contracts, and status of opportunities to Lab Manager;
* Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
* Prepare monthly reports on activities for the Lab Manager;
* Train and/or coordinate activities for other staff as required by management;
* Represent the lab at meetings/conferences/trade shows as required;
* Performs all work-related tasks in a manner that is in compliance with all company policies and procedures;
* Observe established safety regulations and comply with all ALS health and safety policies and procedures;
* Other duties as assigned.
** Required Knowledge, Skills & Abilities:
*** Excellent English comprehension and communication skills required (auditory, verbal, written, and reading);
* Advanced user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
* Accurate and efficient data entry skill is an asset;
* Ability to perform repetitive tasks accurately in a fast-paced environment;
* Well organized, with the ability to meet strict deadlines;
* Analytical and process oriented, with the ability to critically think in ambiguous situations
* Ability to work independently and as part of a team;
* Strong work ethic and willingness to take on varied tasks as required;
* Commitment to excellence and a client-focused attitude.
** Required Qualifications
*** Completion of high school diploma or equivalent required;

* B.Sc. or technical diploma in related field an asset;
* 3-5 years’ experience working in a fast-paced, production, and/or preparation environment;
* 5 years’ experience working with clients/customer service;
* Valid unrestricted license for personal vehicle use applicable in the province/territory;
* No major driving violations and no more than two minor violations/incidents.
** Physical Demands
*** Ability to…