On-site IT Support Specialist

Salary

Starting at $54,300, (based on a 35-hour work week and commensurate with individual education and experience, as it relates to the position).

DUC head office at Oak Hammock Marsh near Stonewall, MB

We’re looking for a highly skilled and service-oriented On-site IT Support Specialist to serve as the primary hands‑on IT support resource for staff, public-facing systems, and visitor technology environments, while also supporting a national workforce of approximately 400 employees.

Key responsibilities include but are not limited to:

• Serve as the on‑site point of contact for IT support at the DUC head office.
• Provide first-line and second-line support for desktops, laptops, mobile devices, peripherals, printers, phones, and audio-visual equipment
• Troubleshoot hardware, software, network, and connectivity issues in a timely and professional manner
• Work closely with the centralized Help Desk to log, track, and resolve incidents and service requests
• Support technology used in public spaces, exhibits, classrooms, presentation areas, and tour environments within the Wetland Discovery Centre
• Assist with setup, troubleshooting, and basic maintenance of public-facing displays, interactive systems, and presentation technology
• Respond quickly to issues impacting visitor experience, tours, or scheduled programming
• Assist with user account setup, access changes, and security administration under the direction of senior IT staff
• Support Active Directory, Microsoft 365, endpoint security tools, and device management platforms
• Assist with onboarding and offboarding of staff, including equipment setup and access provisioning
• Assist with procurement, provisioning, deployment, and replacement of IT equipment
• Track hardware assets, warranties, and maintenance contracts
• Coordinate shipment, delivery, and recovery of equipment for staff as required
• Assist senior IT staff with routine server, network, and system administration tasks
• Support LAN and WAN connectivity.
• Assist with telecom, voicemail, and conferencing systems
• Participate in outage notifications, system maintenance communications, and documentation
• Document common issues and resolutions in the IT knowledge base
• Provide basic training and guidance to end users in a clear, non-technical manner
• Promote good IT practices, security awareness, and responsible use of technology

• 3 years of experience in an IT support, deskside, or help desk role, or a combination of IT support and customer service experience
• Relevant diploma or degree in information technology, or an equivalent combination of education, training, and experience
• Experience supporting Windows and macOS environments
• Experience supporting printers, mobile devices, audio-visual systems, and conferencing tools
• Proficiency in remote and on-site troubleshooting of desktop and laptop systems
• Familiarity with Microsoft 365, Active Directory, and endpoint security tools
• Ability to work comfortably in both office and public-facing environments
• Occasional travel within Canada may be required
• Additional hours may be required during critical project periods or organizational initiatives
• Experience supporting public-facing or visitor environments is an asset
• CompTIA A+ and or Network+ certifications are considered assets

• 3 weeks’ vacation with paid personal and sick days

Working for DUC is a career highlight for many staff. Let us know if making a difference is important to you.

If you are qualified and interested in this opportunity, please visit our online career centre to submit your application for confidential consideration.

While DUC would like to thank all applicants, only candidates considered for an interview will be contacted.