Product Manager, Information Technology

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Product Manager, Information Technology

Administrator

Permanent

Monday, January 26 2026

The IT Product Manager (Microsoft 365) is responsible for product planning and execution throughout the entire product lifecycle including requirements gathering, market research, definition of product vision and strategy, delivery management as well as ensuring quality support and maintenance for the Microsoft (M365) product suite. The IT Product Manager (M365) collaborates closely with the user groups, market leaders, IT, vendors, Project Managers, Architects, other higher‑ed institutions and other related organizations.

The IT – PdM (M365) provides leadership and management to the Business Analysis team, in conjunction with the Business Analyst Lead.

• Works with technical team members and stakeholders to ensure success of the product feature delivery and adoption.
• Works as a key member of the Project and Portfolio Management (PPM) team, responsible for the intake process, assessing and evaluating College requests for M365 related tools, and ensuring alignment with the College vision and technology roadmap, while making full use of the Microsoft 365 product suite.
• Drives the vision, strategy, and roadmap for M365 products in consultation with the various teams within the IT department.
• Promotes and drives adoption of enterprise tools.
• Aligns M365 products with the overall IT enterprise architecture vision and goals.
• Works to lead product change management activities: including outlining training and adoption needs for the IT department and College stakeholders.
• Identifies users, creates, and maintain user stories/use cases; develops and prioritizes functional requirements for new or revised features or enhancements.
• Serves as the product owner for M365 suite and its product features, including evaluating the preview to rolling it out to the users.
• Identifies appropriate cross-department/division stakeholders for engagement at appropriate intervals.
• Makes key decisions on priorities and design, and work to ensure that all stakeholders are aligned.
• Understands both the technical and business side of M365 and ultimately responsible for representing the end-user’s needs.
• Develops or contributes to development of job aids and training courses.
• Works closely with the QA Lead and ensures standards and processes are followed during M365 UAT and deployment activities.

• Provides recommendations to the Associate Director, IT Project, and Portfolio Management (PPM), for product visions, plans and product roadmap and implements the department’s product goals and objectives to support the plans and roadmap.
• Responsible for ensuring that all College and governmental policies, procedures and methods are followed.
• Works with the Associate Director, IT Project, and Portfolio Management, to ensure that information system and practices meet appropriate audit and industry standards.
• Implements product policies, standards and procedures for business analysis, product design, quality assurance and compliance.
• Fosters a progressive culture, which encourages all employees to use available information technology and resources to their full advantage, including tools, applications, methodologies, best practices, and industry standards.
• Oversees business analyst team and quality assurance team in conducting research and maintaining…