Desktop Engineer L1

1 day ago Be among the first 25 applicants

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Monitor security profiles and anti‑virus software on all Desktop Devices and take appropriate action in the event of non‑compliance with security requirements.
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team is unavailable, such as for MI calls.

• Knowledge and experience with Windows 7 OS.
• Experience in imaging Windows 11 using PXE boot.
• Experience with software installation using SCCM, Software Center, and manually.
• Hands‑on experience replacing batteries and working with Dell Technician on hardware break‑fix.
• Experience using Intune, AD, Bit Locker.
• Outlook administration experience.
• Humanscale troubleshooting experience.
• Experience working in engineering firms or large companies.
• Minimum 3‑5 years of experience.
• Knowledge of AD and smart‑hands/fa… support (good to have).
• Knowledge and experience of supporting MAC devices and tablets (good to have).
• Experience with Service management tool such as Service Now.
• Expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Familiarity with Lync, VPN, and mobile device support.
• Understanding of ITIL processes (Incident, Change, Problem, Service Request) and related activities like spare and buffer stock management.
• Associate degree (A.A.) or equivalent from a three‑year college or technical school with a focus on electronics required;
  Bachelor’s degree preferred.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting