Business Systems Analyst MB - Hybrid

ABOUT UNIONWARE:

Union Ware ULC, based in Winnipeg, Manitoba, has been building and supporting membership-management software for labour unions since 1998. The platform centralizes tasks like membership tracking, dues processing, grievance handling, and event coordination - serving unions across Canada, the U.S., and Australia. Rooted in Winnipeg’s vibrant tech community, Union Ware combines local talent and global reach to empower organized labor with streamlined, data‑driven tools.

We’re looking for a Business Systems Analyst to lead client‑facing software projects from discovery through delivery. This role blends technical expertise with project leadership, requiring someone who can translate complex client needs into actionable software requirements while coordinating cross‑functional teams to deliver high‑quality solutions.

You’ll work closely with clients and internal teams to scope, design, and implement tailored software solutions that drive operational success. If you thrive in a fast‑paced environment and enjoy solving real‑world problems with technology, we’d love to hear from you.

• Lead small to large‑scale client projects, from planning through execution
• Identify, assess, and document client business requirements
• Define clear scopes of work and translate them into detailed technical documentation
• Collaborate with Solutions Architects and Developers to design and validate solutions
• Review completed work to ensure alignment with client expectations
• Present solutions to stakeholders and support training plans for new clients
• Coordinate with Project Managers on timelines, scope, and status updates
• Partner with Data Migration Analysts to ensure successful data transitions
• Participating in Agile ceremonies including Sprint Planning and Retrospectives
• Contribute to the continuous improvement of business analysis standards
• Travel periodically across North America, Australia, and the UK

• Minimum 3 years of experience as a Business Analyst or in a similar client‑facing technical role.
• Post‑secondary education in Computer Science, Business Administration, or equivalent experience.
• Proven experience in:
• Professional Services delivery
  , including client engagement and solution implementation.
• Project Management
  , with a strong grasp of timelines, scoping, and cross‑functional coordination.
• Systems Analysis
  , including requirement gathering, process mapping, and solution design.
• Systems Management
  , with an understanding of software lifecycle, deployment, and performance monitoring.
• Strong planning, problem‑solving, and analytical skills.
• Familiarity with Agile, Scrum, and Kanban methodologies.

• Strong technical background with the ability to conceptualize and design software solutions
• Excellent communication and client engagement skills
• Analytical mindset with a natural curiosity and desire to understand “why”
• Ability to quickly become a domain expert in new environments
• Strong decision‑making, prioritization, and time management skills
• High attention to detail and commitment to quality
• Self‑management, adaptability, creativity, and initiative
• Experience with AI tools for transcription, task management, and requirement generation is an asset

Apply now and help us shape the future of client‑driven software solutions.