Human Resources Generalist

About Us

At 4L Communications, we’re a fast-paced, high-growth sales organization committed to delivering exceptional customer service while supporting their product and solution needs. Our team is driven, collaborative, and thrives on performance while aligning and maintaining our core values through every process with integrity.

The HR Generalist is responsible for delivering daily HR support across the employee lifecycle, ensuring a positive employee experience while maintaining compliance with employment legislation and company policies. This role supports the retail and business sales teams, store leadership, administrative staff, and head office functions through general and operational support. Working closely with the Director of HR, the HR Generalist helps execute HR strategy while being the operational HR contact for managers, leaders and employees.

Full-cycle recruitment, onboarding, and key HR administrative tasks will be executed by the Generalist to ensure smooth HR operations and exceptional employee experience for all 4L locations. This position reports to the Director of HR, and they will be assisting in the fostering and growth of the people and culture that make up the dynamic team of 4L.

Talent Acquisition & Recruiting

• Coordinate full cycle recruitment for all roles in coordination with the appropriate department heads
• Accountable for job postings, screen candidates, schedule interviews, trial shifts, and manage the candidate communications
• Support the hiring decision process and workforce planning with store leadership based on seasonality and sales cycles
• Manage background checks and employment documentation

Onboarding & Offboarding

• Coordinate and facilitate new hire onboarding, orientation and systems set up
• Deliver orientation sessions covering policies, culture, and compliance training
• Coordinate training enrollment for sales systems as required
• Facilitate exit interviews and ensure compliant offboarding
• Communicate employment changes to appropriate departments and personnel

Employee Relations

• Point of contact for employee questions about policies, system access, and concerns
• Assist leaders with performance management, coaching conversations, conflict resolution, disciplinary processes and documentation
• Assist in workplace investigations related to concerns and policy breaches
• Promote respectful workplace practices and support conflict resolution, promote 4L core values

Policy, Compliance & HR Administration

• Maintain HR policies align with provincial employment standards
• Ensure compliance with industry standards, privacy, and workplace safety in coordination with the Director of Operations
• Keep HR policies and employee handbook updated
• Maintain HRIS records, prepare reports on turnover, recruitment metrics, leaves, and attendance (included, but not limited to)
• Update employee files and ensure confidentiality of HR data

Training & Development

• Assist in the design, delivery, and implementation of training and development programs
• Coordinate leadership and sales training initiatives with department heads
• Track mandatory 4L and TELUS training
• Assist in performance review cycles and development planning

Engagement & Culture

• Work closely with the Director to implement strategy, enhance culture, develop people, and support employee engagement programs
• Assist in surveys, action planning, and culture initiatives

• Diploma/Certificate or Degree in Human Resources, Business, or related field
• 2+ years of progressive HR experience, preferably in a sales or high volume environment
• Proven success sourcing and hiring sales professionals and admin roles through multiple platforms
• Understanding of recruitment best practices, hiring compliance, and candidate experience
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft 365 products and familiarity with HRIS and ATS systems. (UKG an asset)
• Strong interpersonal and communication skills, with the ability to build relationships across functions and levels
• Results driven mindset with the ability to work in a metrics focused environment
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Alignment with 4L's Core Values

• Competitive salary
• Comprehensive benefits package (Health spending account, RRSP matching, etc.)
• Professional growth and HR development opportunities
• A collaborative and supportive work environment