Communications Clerk - Repost

Position Overview

Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, the Communications Clerk is responsible for performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include answering and transferring all incoming calls, directing inquiries, using the Public Address and External Paging Systems to contact physicians and Administrative Personnel, making emergency announcements, maintaining directories and records of phone lists, and performing other related duties as assigned.

• Six (6) months related experience; or, six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

• Grade 12, or recognized equivalent.

• Fluently bilingual in both English and French.
• Ability to work in a Windows operating environment.
• Keyboarding skills; keyboarding speed: 35 wpm.
• Ability to read, write, speak and understand English.
• Good interpersonal communication and telephone manner.
• Ability to multi-task in a fast‑paced environment, adapt to stressful situations, and work independently with minimal supervision.
• Ability to retain confidential information.

St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. The position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment. Any application received after the closing time will not be included in the competition. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce.

Indigenous applicants are encouraged to apply and to voluntarily self‑identify as being of Indigenous descent in their cover letter/application.