Health Information Registration Clerk

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Department/Unit: Health Information Services

Work Location: Bethesda Regional Health Centre

Hiring Status: Permanent

FTE: 0.62

Employment arrangement: In Person

Daily hours worked: 5.0, 7.75

Annual base hours: 2015

Anticipated

Start Date:

12/04/2025

Find your rewarding career in a vibrant and diverse community within Southern Health‑Santé Sud. Our organization is privileged to provide care for people at every point in their lives.

Partnering with our communities, we provide safe, accessible and sustainable people‑centered health care. We are proud to work in collaboration with all our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants from all over the world.

Be part of the Southern Health‑Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you and your family.

Reporting to the Registration Services Coordinator, the Registration Clerk is responsible for the accurate and concise collection of information during the registration process adhering to the provincial client registry best practices. Ensuring exceptional customer service and professionalism are met, the Registration Clerk is responsible for the provision of effective and efficient communication and reception services. The incumbent performs duties in accordance with organizational values and Health Information Services objectives, policies and procedures.

While maintaining confidentiality in all matters relating to clients, staff and the organization, the incumbent works co‑operatively in a matrix structure to support the functions of Health Information Services.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health‑Santé Sud.

• Recent experience in a patient reception/care area, specifically in registration of patients within an Admission/Discharge/Transfer (ADT) system preferred.
• Recent clerical and customer service experience.

• Grade 12 education or equivalent.
• Completion of a recognized Medical Office Assistant Program.
• Completion of a recognized Medical Terminology course.
• Other suitable combinations of education and experience may be considered.

Not Applicable

• Knowledgeable of the Personal Health Information Act (PHIA) and other healthcare related legislation.
• Proficiency in Microsoft Office applications and email/Outlook.
• Accurate keyboarding/typing skills of 40 wpm.
• Demonstrated knowledge of electronic health records.
• Demonstrated ability to provide a high level of attention to detail and accuracy.
• Demonstrated ability to work in a fast‑paced and changing environment.
• Demonstrated approachable and welcoming demeanor.
• Demonstrated written and oral communication skills.
• Demonstrated organizational, decision‑making and problem‑solving skills.
• Demonstrated ability to display independent judgment.
• Demonstrated ability to respect and promote a culturally diverse population.
• Demonstrated ability to prioritize in a changing environment.
• Demonstrated ability to build and maintain professional working relationships.
• Demonstrated ability to work in a team as well as independently.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
• Proficiency of both official languages is essential for target and designated bilingual positions.
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.
• Good work and attendance record.
• Requires a valid Class 5 driver’s licence, an all‑purpose insured vehicle and…