Communications Operator

Job Overview

Position:
Communications Operator

Department:
Winnipeg Fire Paramedic Service

Designated

Work Location:

700 Assiniboine Park Drive or 1st Floor – 185 King

Position Type:
Eligibility list for future full‑time, temporary, or permanent Communications Operator positions for up to a twelve (12) month period.

Salary: $59,869.65 – $93,412.87 Annually

Posting No.: 126797
• Closing Date:
March 13, 2026

The City of Winnipeg is a vibrant, dynamic organization that offers competitive salaries, employer‑paid benefits, dental & vision care, pension plans, medical leave programs, and extensive training opportunities.

• Receive and process emergency and non‑emergency calls for assistance.
• Dispatch resources.
• Perform administrative functions and other duties.
• Inter‑agency notifications.

• Post‑secondary education in a related field is an asset.
• Canadian‑accredited Emergency Medical Responder (EMR) Program or equivalent (minimum). Consideration will also be given to applicants currently enrolled in an EMR Program.
• International Academies of Emergency Dispatch (IAED) Certification in Medical Priority Dispatch System (MPDS) and Fire Priority Dispatch System (FPDS) training is an asset.
• Certification in the MPDS and FPDS or ability to obtain within 8 weeks of starting the position.
• Completion of a Canadian‑recognized Medical Terminology Program is an asset.
• Significant work experience in a customer‑service environment.
• Previous experience in a public safety dispatch centre, telecommunications environment, or customer‑centric setting is an asset.
• Work or volunteer experience related to paramedicine, fire rescue, or other emergency services is an asset.
• Proficiency in reading and interpreting maps to dispatch emergency services; knowledge of Winnipeg streets, areas, and neighbourhoods is an asset.
• Knowledge of workplace safety and health standards guidelines and procedures.
• Knowledge and ability to apply FIPPA and PHIA legislation when dealing with confidential and sensitive situations.
• Ability to work in a team setting, demonstrating superior interpersonal skills with clients, co‑workers, supervisors, and other agencies.
• Ability to think critically and make quick decisions while working independently under stressful, chaotic emergency situations while remaining calm.
• Ability to quickly learn and operate radio and telephony equipment, software, and Microsoft Office products.
• Ability to function in a fast‑paced, multi‑tasking environment with multiple monitors, reacting appropriately to multiple aural and visual inputs.
• Ability to effectively verbally communicate with the public, Fire Paramedic Service personnel, and other emergency and support agencies by telephone and radio.
• Effective written communication skills.
• Ability to follow instructions, protocols, and complete tasks while efficiently organizing and prioritizing tasks, time, decisions and resources.
• Ability to provide high‑quality customer service in an empathetic, respectful, and professional manner to the diversity of the population served.
• Ability to be resilient when faced with difficult, stressful and chaotic emergency situations.
• Fluency in French or a second language is an asset.
• IMPORTANT:
  Applicants educated outside of Canada must have education comparable to the minimum Canadian qualification; applicants submitting foreign credentials require an official academic assessment report.

• Must possess and maintain legal eligibility to work in Canada.
• Police Information Check and Police Vulnerable Sector Check (original copy) dated no more than thirty (30) days prior to the start date of employment.
• Annual Level 2 Security Check from the City of Winnipeg Police Service.
• Child Abuse Registry Check (original copy) dated no more than thirty (30) days prior to the start date of employment.
• Adult Abuse Registry Check (original copy) dated no more than thirty (30) days prior to the start date of employment.
• Maintain a valid registration with the College of Paramedics of Manitoba (CPMB) “Emergency Medical Responder (EMR)” License (minimum).
• Meet current Winnipeg Fire Paramedic Service Vision Standards. (see visual acuity requirements)
• Mee…