Customer Care Generalist

The salary range for this position is $38 000 - $48 000 plus potential 10% bonus

Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment

Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage

Company matched retirement program

Profit sharing

Training and career advancement opportunities

Gordon Food Service product discounts

Employee appreciation events

Family culture

Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers

May mentor new Customer Care Generalists and attend ongoing training sessions

Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service

Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed

Supports Recalls Communication Management, as needed.

Performs other duties as assigned.

Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.

Must have excellent attention to detail, time management and organizational skills.

Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.

Must have the ability to multitask, prioritize and be able to work independently or within a team environment.

Highly motivated self starter with a focus on details and accuracy in a fast paced environment

Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices

Must have good customer service and time management skills.

Ability to demonstrate understanding of Foodservice industry and operations

Ability to adapt to frequent technological and GFS proprietary application changes and program functions

Ability to perform 10-key data entry

High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service

Bachelor Degree in Business, Sales or Marketing preferred