Front of House Manager

Altea’s Front of House Managers are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome.

Job Details

Altea’s Front of House Managers are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome.

You are detail oriented and can effectively multi‑task. You meticulously coordinate all front desk activities, including ‘signing members in’, managing the phone lines, and booking appointments. You and your team are product and service champions enabling you to match identified client needs while generating quality referrals.

You lead by example. Your upbeat, outgoing, and pleasant personality, combined with a professional attitude allow you to efficiently and wisely lead a team of customer service associates. Your experience, talent and spirit also allow you to carefully and calmly handle customer complaints and ultimately “win” the member over.

You are service oriented, consistently anticipating member’s needs, making informed decisions and solving one problem after the next. Not only are you focused on providing exceptional customer service, you excel in a collaborative environment to achieve maximum results.

You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolve customer problems to the customer’s satisfaction.

You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.

You’re cool, calm and collected in pressured situations.

You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concern, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.

You can roll with the punches and positively adapt to change. You’re like Gumby and can remain flexible with working long hours, early mornings, evening and weekends.

You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make unbiased decision.

You’re motivated and driven. You take initiative. You identify opportunities and issues, and proactively act and follow through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.

You can effectively direct the day‑to‑day activities of team members. You lead by example and are a role model to your colleagues and peers.

You actively participate and foster an environment that sustains a collaborative approach to working with others. You’re a team player who thrives in a collaborative environment.

Technology is your friend and you have confidence operating software and a customer relations management database.

• Meeting and greeting a ton of familiar and unfamiliar faces including team members, clients and new guests.
• Educate yourself on recent team communications (memos, emails, etc.)
• Provide training and education to the customer service associates in order for them to offer a superior service to members and guests.
• Lead by example and engage with all members and guests in a friendly, enthusiastic and professional manner.
• Collectively coach and guide frontline…