Customer Care Generalist

Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

Location:

The successful candidate must be in commutable distance to the Delta, Edmonton, Calgary or Winnipeg DC.

What we offer:

The salary range for this position is $38 000 - $48 000 plus potential 10% bonus

Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment

Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage

Company matched retirement program

Profit sharing

Training and career advancement opportunities

Employee appreciation events

Family culture

Essential Functions:

Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.

Must have excellent attention to detail, time management and organizational skills.

Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.

Must have the ability to multitask, prioritize and be able to work independently or within a team environment.

Highly motivated self starter with a focus on details and accuracy in a fast paced environment

Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices

Must have good customer service and time management skills.

Ability to demonstrate understanding of Food service industry and operations

Ability to adapt to frequent technological and GFS proprietary application changes and program functions

Ability to perform 10-key data entry

We thank all applicants for their interest, however only those selected for the next stage will be contacted.

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age,ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability,please submit your request to  and use the words “Accommodation Request”in your subject line.