Customer Service Representative

Description

Position at Flo Form Countertops Required immediately, our Local Winnipeg Branch is seeking an In-house Full-Time Customer Service Representative to join the team! FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.
Desired

Skills & Experience:

High School Diploma with 1-2 years customer service experience

Basic computer skills with experience using Microsoft Office products and ability to learn other software programs

Ability to solve problems as they arise

Clean criminal record

Basic mathematical skills

Strong organizational skills, with attention to detail

Ability to handle challenging situations with diplomacy and respect

Excellent verbal and written communication skills

Enjoy working in a challenging, fast paced environment

Duties and Responsibilities:

Ability to work in a team sales environment

Assists customers in person, by email or on the telephone

Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer

Processes orders and accepts payment from customers made over the telephone or in person

Inputs orders/quotes into the computer system and confirms availability of product

Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.

Assists customer in the selection of product

Maintains customer service records

Establishes proactive communication with customers to ensure understanding of product ordered

Handles quality and service issues to develop/maintain customer loyalty

Ensures orders are priced accurately and invoices are issued promptly

Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)

Participate in inventory

Keeps the showroom clean and sets up displays as needed

Will also assist with general labour tasks including loading/unloading merchandise, deliveries

Other duties as assigned

FLOFORM is proud to offer the successful candidate:

Competitive Wages

Medical and Dental

RRSP Matching

Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”