Account Representative

DCL Logistics brings over 40 years of operational experience and customer dedication, supporting a wide range of clients, from startups to global brands, in distributing their products effectively across various sales channels. Headquartered in the heart of Silicon Valley, the company operates through multiple locations across the U.S. and collaborates with a global partner network to meet diverse distribution needs. Known for its adaptable and client‑focused approach, DCL Logistics creates custom programs tailored to each client and ensures seamless, timely product delivery.

The team thrives on helping clients navigate the complexities of today’s fast‑paced, on‑demand market.

The Account Representative is responsible for supporting the account management team to help in client relationships and, at times, managing their own account base. You will be assisting with all the related details, including setting up new items in our software system, statements of work, project plans, and product/promotion launches. You will closely align with the account managers with the day‑to‑day demands of client support.

• Support the DCL Account Management Team to be an effective liaison to support operational programs at DCL.
• Participate in meetings with clients and account managers weekly to ensure expectations, initiatives, and needs are being met and exceeded.
• Interface with clients via email and phone.
• Administer a variety of system entry steps necessary to support DCL processes and client objectives.
• Escalate concerns appropriately to the account manager for their attention.
• Consistently deliver a high level of customer satisfaction to maximize customer perception and retention.
• Perform other job responsibilities, as necessary and/or assigned.

• Experience working in a customer‑facing account service role.
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to identify and prioritize multiple time‑sensitive tasks or projects simultaneously for satisfactory completion.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift/push/pull up to 40 pounds at times.
• Ability to work in a warehouse environment where temperature is affected by weather conditions.

Initial training will be conducted at 4455 E Philadelphia St, Ontario, CA 91761
.

• Minimum two (2) years’ experience/background in a customer‑facing service/support role.
• Experience presenting in front of teams and senior‑level management.
• ERP experience preferred.
• Logistics and or 3PL supply chain management or contract manufacturing company experience is preferred.
• Strong Microsoft Office Applications Skills (PowerPoint, Word, and Excel).

Full‑time

$20.00 per hour

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

• High school or equivalent (Required)

• Logistics: 2 years (Required)
• Customer service: 2 years (Required)
• 3PL: 2 years (Preferred)

• Day Shift (Required)

• Perris, CA 92571 (Required)

• Perris, CA 92571:
  Relocate before starting work (Required)