Member Solutions Centre Representative l Winkler

Position: Member Solutions Centre Representative l (Full Time, Permanent) Winkler
Location: Winkler

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** Grow your career with one of Manitoba's Top Employers since 2014.
** At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
** At Access Credit Union, our values are straightforward:
*** Do good
* Be better
* Own it
* Move forward

The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.
** Key Responsibilities and Accountabilities
*** Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
* Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
* Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
* Proactively respond, identify and cross-sell products and service using an advice-based approach
* Utilize open-ended questions and techniques to overcome business objections
* Refer to the appropriate credit union specialist for lending and wealth management inquiries
* Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.
* Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.
* Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.
* Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
* Balance electronic ledger on a daily basis through the banking system
* Work collaboratively with other team members to achieve organizational objectives
* Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.
** Essential Qualifications
*** Grade 12 diploma or equivalent
* Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
* Knowledge of Access Credit Union’s products and services
* Demonstrated desire to serve others in a friendly and professional manner
* Ability to identify and willingness to act upon sales and service opportunities
* Strong interpersonal and communication skills, both verbal and written
* Ability to work in fast-paced environment and perform well under pressure
* Ability to prioritize using sound judgment to make timely and effective decisions
* Proficient computer skills
* Ability to follow standardized policies and procedures
* Attention to detail with high degree of accuracy
* Basic knowledge of risk management within the financial industry
* Business Administration or other post-secondary education would be considered an asset
** Employee Sub-Type
** Regular
* * Starting Salary**$41,505.00

If you are interested in this position, apply today!
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