Customer Success Manager

Rev Up Dental is not your average dental marketing and software company. We help dental practices grow through high-performing websites, SEO, reputation management, and software that supports lead tracking and conversion. We’re a remote team that cares deeply about outcomes and long-term client success.

We’re looking for a Customer Success Manager who is proactive, confident, and comfortable owning client relationships end-to-end. This role is ideal for someone who enjoys setting clear expectations, identifying opportunities, and solving problems before they become issues.

As a Customer Success Manager, you will act as a strategic partner to your clients. You’ll guide them through onboarding, help them understand performance, recommend next steps, and ensure they’re getting real value from our services. You won’t be waiting for clients to tell you something’s wrong, you’ll be watching trends, asking the right questions, and stepping in early.

This role requires someone who can balance relationship‑building with accountability, and who is comfortable having both positive and challenging conversations when needed.

• Own ongoing relationships with a portfolio of dental practices
• Set clear expectations around timelines, performance, and next steps
• Proactively check in with clients and flag risks or opportunities early
• Review high-level performance data and translate it into clear recommendations
• Identify opportunities for upsells and cross‑sells when they genuinely align with client needs
• Confidently present upgrades and explain the value, cost, and expected outcomes
• Collaborate with internal teams to resolve issues and move client initiatives forward
• Ensure clients are adopting the tools and services that drive results
• Document key conversations, decisions, and account health

• 2–4 years of experience in customer success, account management, or a similar client‑facing role
• Strong communication skills and comfort leading client conversations
• A proactive mindset, you don’t wait to be told there’s a problem
• Ability to think strategically while staying organized and detail‑oriented
• Confidence recommending solutions, including paid upgrades, when appropriate
• Experience working with performance metrics or digital marketing concepts is a plus

NOTE:

This role is open to candidates based in Canada only.