Concierge

True North Square - Winnipeg, MB Concierge

BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets.

BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

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BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

As the primary point of contact for residents, the Concierge is a champion of the resident experience and seizes every opportunity to exceed resident expectations. This role will report to the Leasing and Resident Experience Manager and is responsible for providing access and reception services to all visitors to the property, and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction is achieved.

• Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants.
• Greet visitors, suppliers and residents.
• Respond to resident requests for special arrangements or services (e.g., transportation, reservations, floral orders, light business duties, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
• Establish positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations.
• Maintain expert knowledge of the surrounding community, its amenities and services and gathering, summarizing, and providing information to residents about the property and the surrounding area, including special events and activities.
• Answer, record, and process all resident calls, messages, requests, questions or concerns.
• Update and review shift logs/daily memo books and document pertinent information in logbooks.
• Manage reservations for amenity spaces, including all required documents and deposits.
• Assist residents where required for maintenance service requests.
• Assist Leasing staff with organizing resident events.
• Provide residents with suite access in the event of lock outs/lost keys in accordance with suite access policies.
• Maintain property notice boards to ensure only updated notices are posted and stale notices are removed.

• Schedule and maintain log for service elevator and loading dock and conducting inspections before and after resident use.
• Provide building access to contractors and visitors by maintaining contractor logs and managing access devices.
• Activate and maintain log of security access cards and fobs, underground transmitters and other access devices.
• Act as a liaison between contracted security staff and Property Manager reporting any issues to Management and new directives/policies to contracted staff.
• Property inspections as required by Management.

• Participate in community and charitable events that involve the property, its residents or employees.
• Assist in the implementation of BGO’s sustainability and engagement programs at the property.
• Embrace and pro-actively support BGO’s culture of environmental sustainability, and corporate and social responsibility.

• Experience – 1 - 2 years related experience as a residential or hotel concierge; experience in a customer service, residential property management or…