On-Site Bilingual Customer Service Agent

We are partnering with a premier North American business solutions provider to hire two Bilingual Customer Service Agents for their Winnipeg operations. This role is a "FLUBI" position—designed for high-energy professionals who can seamlessly pivot between high-volume customer interactions and meticulous, "heads-down" data entry. If you possess a French/English bilingual fluency and an "eagle eye" for detail, this is your opportunity to join a dynamic team in a role with a high possibility for permanency.

Location:

Winnipeg, MB (Conveniently located near Polo Park, specifically near the intersection of St. Matthews Ave and Berry Street).

Work Model: 100% On-site. This role is designed for those who thrive in a collaborative, professional office environment.

Target

Start Date:

ASAP

Status:
Contract to Permanent (Strong potential for long-term career growth)

Compensation: $19.50 / hour

Shifts:

Monday to Friday, between 8:00 AM and 4:00 PM CST.

Enjoy the consistency of daytime hours with your weekends strictly for you!

• Path to Permanency:
  High likelihood of transitioning from contract to a permanent career role.
• Diverse Portfolio:
  Gain experience supporting a variety of meaningful campaigns ranging from national non-profits and food banks to major telecommunications and international medical relief organizations.
• Supportive Culture:
  Work in a team-centric environment where on-site synergy and professional development are prioritized.
• Work-Life Balance:
  No evening or weekend shifts required.

Your day will be a blend of high-volume communication and meticulous administrative work. You aren't just answering phones; you are managing the data that keeps our operations running smoothly.

• Communication:
  Handle inbound and outbound calls in both French and English with clarity and professionalism.
• Technical Accuracy:
  Perform detailed offline data entry, ensuring 100% accuracy in our records.
• Problem Solving:
  Assess customer needs, provide solutions, and manage inquiries or complaints with a positive attitude.
• Multitasking:
  Seamlessly pivot between active call queues and critical documentation tasks.

We are looking for "Tech-Savvy Learners" who meet the following non-negotiable requirements:

• Bilingualism:
  Mandatory 5/5 fluency in both French and English (verbal and written).
• Experience:
  
  1+ years of experience in a phone-based customer service or call center environment.
• Precision:
  An "eagle eye" for data accuracy and the ability to pass rigorous data-entry testing.
• Tech Literacy:
  Advanced computer skills, fast/accurate typing, and the ability to navigate multiple software systems simultaneously.
• Reliability: A strong work ethic and the ability to work fully on-site at the Winnipeg office location.

Quick Filter Questionnaire & Application:

To fast-track your application, please reply directly to this posting or email  with your UPDATED PROFESSIONAL RESUME.

Please provide a brief Yes/No/Short Answer response to the mandatory questions below:

• Bilingualism:
  Are you 5/5 fluent in both English and French (Spoken and Written)? (Yes/No)
• Work Authorization:
  Are you currently eligible to work FULL-TIME and LONG-TERM in Canada? (
  
  Please note:
  
  Not suitable for Study Permit restrictions). (Yes/No)
• Location:
  
  Are you able to work 100% on-site in Winnipeg near the St. Matthews/Berry St area? (Yes/No)
• Experience:
  
  Do you have 1+ years of experience in a Call Center or high-volume phone environment? (Yes/No)
• Availability:
  Are you fully available to work Monday–Friday, 8:00 AM – 4:00 PM? (Yes/No)
• Background Check:
  Do you have any issues completing a standard criminal background check? (Yes/No)
• Technical
  
  Skills:
  
  Please rate your typing and computer navigation skills in a professional setting (1–10). (Short Answer)

We are reviewing resumes immediately for an ASAP start!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems…