Student - Customer Service Representative

A career as a Customer Service Representative within the Customer Service team at National Bank means contributing directly to the client experience in the Equipment Financing sector. This internship allows you to develop your expertise in a real work environment thanks to your interest in the financial field, your service mindset, and your desire to learn.

Your Role

• Respond to client requests by email or phone with empathy, clarity, and professionalism.
• Process requests related to address changes, banking information, required documents, and data verification.
• Manage incoming mail and ensure its efficient distribution within the team.
• Administer client files by entering, updating, and validating information in our internal systems.
• Support your colleagues by participating in administrative tasks and continuous process improvement.
• Participate in the preparation, generation, and distribution of documents related to equipment financing.

Your Team

The Customer Service sector brings together specialists who work in an agile, proactive, and collaborative way to seize opportunities, provide exceptional service, and continuously improve processes.

Within the Equipment Financing - Customer Service department, you are part of a dynamic team and report to the Assistant Manager, Customer Service. Our team stands out for its collaborative spirit, client‑focused approach, and commitment to quality.

This internship is fully on‑site. You must be available a minimum of 18 hours per week and currently enrolled in a program related to the financial field.

The Bank values continuous development and internal mobility. Our customized training programs, based on learning by doing, allow you to master your role and develop new expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, as well as coaching and mentoring, are available to you at all times.

Requirements

• Currently enrolled in a program related to business, finance, or a similar field
• Experience in customer service or administrative support
• Proficiency with computer tools and office technology
• Ability to work on site a minimum of 18 hours per week
• Strong organizational skills and ability to manage multiple tasks with attention to detail
• Strong communication skills
• Ability to work in a fast‑paced environment
• Team spirit and strong collaboration skills
• Diplomacy and attention to detail
• Bilingualism (French and English) is an asset

Languages:

English

Your benefits
In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Group insurance

* Generous pension plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Join us!