The Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.
ResponsibilitySupporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests.
Order entry including EDI orders.
Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
Monitor backordered items and expedite delivery creation and shipment of needed products.
EOP order entry and credit approval.
Tracking distributor and dealer orders, allocation and shipments.
Share in responding to after hours emergency parts request (weekday evenings, during peak harvest season).
Comply with the organization’s environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.
Other duties as assigned.
Academic/Educational RequirementsPost Secondary education in Business Administration connex (Business Certificate, Business Diploma or University Bachelor’s Degree) or related field is preferred.
Required Skills/ExperienceMinimum one to two years working in a distribution environment dealing with order entry, tracking and customer service.
Background in Agriculture an asset.
Experience with Microsoft Office products required.
Strong phone contact handling skills and active listening.
Excellent communication and organizational skills.
Ability to take the initiative and problem solve.
Mechanically inclined with a strong mathematical proficiency.
What Mac Don Has to OfferCompetitive Compensation aligned with market standards.
Health & Wellness:
Medical, dental, and vision coverage to keep you and your family healthy.
Retirement Savings: 100% company funded Pension Plan to help secure your financial future.
Opportunities for career advancement.
Mentorship Programs:
Work with company leaders who will help guide your career path.
Tuition Reimbursement:
Support for continuing education and professional certifications.
Employee Wellness:
Access to wellness programs and fitness benefits.
Mac Don is a world leader in technology, innovation, design, and manufacturing of high-performance harvesting equipment. We are proud of our worldwide reputation for excellence and making impactful products that harvest the crops that help producers feed the world.
We are committed to providing a safe and challenging workplace where you can grow both professionally and personally. Join us and be part of a company that values innovation, collaboration and employee success.
Job Info- Job Identification 12478
- Job Category Operation
- Posting Date 01/13/2026, 01:09 PM
- Locations 2555 Saskatchewan Ave, O, Winnipeg, Manitoba, R3J 3W8, CA (On-site)
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