Clerk -CUPE temporary

Recruitment Details

Clerk A - Customer Service

Department:
Winnipeg Transit

Designated

Work Location:

Various locations including, but not limited to, 414 Osborne, Millenium Library, City Hall and Winnipeg Square.

Position Type:
Temporary full time (up to 6 months, may be extended)

Hours of Work:
Varied, mainly days, Monday to Friday currently; however, candidates must be available for days, evenings, weekends and holidays if operations require.

Salary: $1,249.30 to $1,770.23 biweekly as per the CUPE Clerk A classification

Employee Group: CUPE

Posting No.: 126632

Closing Date:
January 22, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer‑paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2

SLGBTQQIA+ Peoples, and Newcomers are encouraged to self‑declare in the online application.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Under the direction of the Team Leads, as the Customer Service Centre Clerk A you are responsible for Transit products, which includes selling transit smart cards, loading various transit fare products on the card, and are accountable for the inventory and cash allocated to you. You will also provide transit information to the public and must have a good knowledge of routes, transit plus and transit operations policies/procedures and passenger self‑help technology tools such as Navigo, Bus Txt etc.

• Respond to public inquiries both in person and over the telephone and direct telephone calls as required.
• Sell Transit products (bus tickets/passes/smart cards/merchandise) and accept WINNpass payments, distribute and input WINNpass application forms.
• Take pictures as required and create Photo  for Transit concession products (bus passes/smart cards) and student identification.
• Replenish printed materials and assist walk‑in customers with transit trip planning as required and respond to any inquiries.
• Greet and assist Winnipeg Transit customers.

• High School diploma or equivalent combination of training and experience.
• Two years of office–related experience, preferably with prior experience in a customer‑service setting.
• Demonstrated proficiency with basic word processing applications (Word), spreadsheets (Excel) and email (Outlook).
• Demonstrated ability to type 40 wpm.
• Ability to pay attention to detail and maintain accuracy.
• Previous experience in working with and balancing cash, debit and credit cards and managing product inventory. Point of sale experience would be an asset.
• Excellent interpersonal skills with the ability to establish and maintain professional working relationships with employees at all levels of the organization and maintain the appropriate level of professionalism with the general public in accordance with the Respectful Workplace Standard.
• Ability to maintain composure when working under pressure and handling stressful situations.
• Ability to work with minimum direct supervision and to initiate responsible action.
• Effective verbal communication skills with the ability to…