Customer Care Representative

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast‑paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative
!

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Winnipeg, Manitoba

Regional Clinic Manager

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third‑party billing operations
• Assisting with cleanings and minor in‑clinic device repairs – training provided!

• 20 dollars/hour starting wage based on full‑time employment
• Extended Health Benefits Package from day one
• 3 weeks of vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Monday – Friday (business hours)
• Eligible for Monthly Bonus
• Growth and development opportunities including education sponsorship

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• You are aligned with our value of helping others
• You have a “Can‑Do” attitude, love to learn and are passionate about growing your knowledge

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.